Last week, the train drivers union Aslef went on strike for the day. SWT, to their credit, managed to keep the trains running, albeit at a reduced service. But they were sufficiently switched on to publish a timetable beforehand, and certainly my own experience was that (perhaps because of the reduction of traffic?) the journey was very smooth and punctual.
To compensate for the day's "disruption", I will even get some credit back when I next renew my ticket.
This morning, however, a "normal" day, my train was crowded and ran very late into London, the reason (as always) being the backlog of traffic between Clapham and Waterloo. Will I receive compensation for being half an hour later than usual? Not a chance.
I look forward to the next strike day with anticipation...